Refund policy

Refund Policy

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund.

When you can request a refund

We accept refund requests in two situations only:

• The item arrived damaged or defective
• You received the wrong item — something different from what you ordered

Outside these two situations, we are unable to accept returns.

How to request a refund

Email us at themahicollection1@gmail.com within 7 days of receiving your order. Please include your order number and clear photos of the item you received.

Please inspect your order as soon as it arrives and contact us immediately if there is any problem, so we can evaluate the issue and make it right.

Once we approve your request, we will send you instructions on how and where to send the item back. Items sent back to us without first requesting a refund by email will not be accepted.

To be eligible, the item must be in the same condition you received it, unused, with tags and in its original packaging.

Return address

[INSERT YOUR RETURN ADDRESS]

No exchanges

We do not offer exchanges. If your order arrived damaged or incorrect, we will issue a refund once the item is returned and inspected. You are welcome to place a new order for the item you want.

Non-returnable items

We cannot accept refunds on personal care and beauty products once the seal is broken, or on gift cards, unless the item arrived damaged or incorrect.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, your refund will be processed within 10 business days.

For cash on delivery orders, we will contact you to arrange the refund by bank transfer or easypaisa/JazzCash.

If more than 15 business days have passed since we approved your refund, please contact us at themahicollection1@gmail.com.